Orders, Returns & Shipping

Accepted payment methods include the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.  We also accept Apple Pay, Google Pay, and Shopify Pay. 

Please use our contact form to request a return shipping label.  $6.00 will be deducted from your refund for shipping fees.  Refunds will be issued to your original method of payment once product is received.

Yes! All orders over $15.99 are eligible for free shipping within the continental US.

We strive to ship orders within 24 hours and on the same day ordered when possible.  If it will take more than 48 hours to fill, we will notify you of the delay via email.  You will always receive a confirmation email when you place your order and another when it's shipped. The email will have your tracking information. 

Since we're centrally located in IL, the longest it should take to receive your product in the contiguous US once it ships is four days.  

No, all packaging for Whyte Gate products is consistent across product lines and discreet.  The label will indicate from Whyte Gate, Inc. only.

If you have additional questions, please contact us via our contact form and we will reply within two business days.